Draftkings Goes Down On Sunday 11-16-2014 due to server issues

Many people freaked out (including myself) but they have made good on the promise of corrections. All of my Sunday contests have successfully been refunded. This is also a nice reassurance from Draftkings. This is the email sent to users.

As many of you are aware, our site experienced performance issues and outages over the course of morning and afternoon. We sincerely apologize for any inconvenience that this may have caused you. We strive for flawless service and the best possible experience for our players, and we do not take interruptions such as this lightly. After working around the clock. we are confident we have resolved the underlying technical issues, and as of evening the site is back up, stable, and fully functional.

We received over 10,000 emails from customers during this time, and it has taken a few days to get back to everyone with accurate answers and resolutions. We apologize for that delay in response as we tried to make it right for everyone. 

We would like to take this time to address a few of the questions we have gotten. First, we did not cancel the player appreciation freeroll; the contest was temporarily hidden from view until we were confident that the site was stable and the issues had been resolved. The final results from the contest are now available on the site for those who participated in the freeroll. Another highly-asked question was regarding the delays in scoring and players missing points. This was directly related to the underlying issue and was resolved by evening, updating all the final scores for the players in later NFL games.

At DraftKings our players have always come first. Ensuring our systems remain responsive and reliable with the growth of our player base and contest sizes has been a top priority for us, and it will continue to be so. If you have any further questions that were not addressed above, please don't hesitate to reach out.

Thank you for your continued loyalty and support. 

Sincerely,

Jason Robins
CEO DraftKings

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